CUSTOMER CARE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: ShOEHEavencompany@gmAIL.COM
or fill in our contact form:
FAQ
01
Ive found some shoes that i want and want to request my size to be ordered
If you see a pair that you like but it's not available in your size, you can always email us to inquire about the shoe and we'll try our best to try and to get it for you.
03
What is the status of my order?
You can always track the status of your order via the website of the of the shipping carrier. Do this by copy and pasting your tracking number into the carriers website under the 'tracking' tab. If you're still having trouble, contact us and we'll assist you in tracking your order.
05
i received the wrong size/pair of shoes
If this occurs, contact us with pictures and the correct information of the order you placed. We will then have you ship the pair back to us and once it's received, we'll either send you the correct size or issue a partial refund for the item.
07
Which methods of payments can I use?
We except all major credit cards. You may also pay with paypal or Apple Pay. If you're scheduling a meetup or delivery, you may also pay with cash, zelle, venmo, or cashapp.
02
I didn't receive a tracking number for my shipped order
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If it's been more than 24 hours and you still have not received a tracking number for your order, email us and we'll try to locate the tracking number for you and get it to you as soon as possible.
04
Can i pay a deposit for an upcoming release?
Yes, all deposit inquiries can be made via our social media messages. Deposit for releases are 20% of the total price. The rest of the amount must be paid by 10am of the release date or it is non-refundable.
06
I THINK MY PACKAGE WAS STOLEN
We are not responsible for lost or stolen items, once an item is shipped, it is out of hands. We suggest that you contact the carrier if this occurs.
08
MY information is incorrect on my order, can i change it?
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Yes, you may change your shipping information by contacting us via email or social media with the right address.